NeoSystem Innovation ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you visit our website neosysteminnovation.com or engage with our database management services.

This policy applies to all personal data we process about individuals in connection with our services, whether collected online, offline, or through third parties. By using our services, you acknowledge that you have read and understood this privacy policy.

We collect several types of information to provide and improve our database management services:

• Contact Information: Name, email address, phone number, business address, and job title when you inquire about our services
• Technical Data: IP address, browser type, device information, operating system, and website usage patterns
• Business Information: Company name, industry sector, database requirements, and project specifications
• Communication Records: Records of correspondence, support tickets, and consultation notes
• Website Analytics: Page views, time spent on pages, click patterns, and referral sources

We collect this information through direct interactions, automated technologies like cookies, and sometimes from third parties such as business partners or public databases.

We process your personal data for legitimate business purposes, including:

• Providing database management consulting and technical services
• Responding to inquiries and managing client relationships
• Improving our website functionality and user experience
• Sending relevant updates about our services and industry insights
• Complying with legal obligations and regulatory requirements
• Protecting our business interests and preventing fraud

We do not sell, trade, or rent your personal information to third parties. We may share your information only in these limited circumstances:

• Service Providers: Trusted third parties who assist with hosting, analytics, or technical support under strict confidentiality agreements
• Business Partners: When collaborating on projects, with your explicit consent
• Legal Requirements: When required by law, court order, or governmental authority
• Business Transfers: In connection with merger, acquisition, or sale of assets, with proper notice

All third parties are required to maintain the confidentiality and security of your personal information and use it only for specified purposes.

We implement comprehensive security measures to protect your personal data:

• SSL encryption for all data transmission
• Secure servers with restricted access controls
• Regular security audits and vulnerability assessments
• Employee training on data protection best practices
• Multi-factor authentication for internal systems
• Regular data backups with encryption at rest

While we strive to protect your personal information, no internet transmission is completely secure. We encourage you to take precautions when sharing sensitive information online.

Under Taiwan's Personal Data Protection Act and international privacy standards, you have several rights regarding your personal data:

To exercise any of these rights, contact us using the information provided below. We will respond to your request within 30 days and may need to verify your identity before processing requests.

We retain personal data only as long as necessary for the purposes outlined in this policy:

• Client Data: Retained for the duration of our business relationship plus 7 years for legal compliance
• Marketing Data: Retained until you unsubscribe or withdraw consent
• Website Analytics: Retained for 26 months to analyze trends and improve services
• Support Records: Retained for 3 years to maintain service quality and resolve issues

When retention periods expire, we securely delete or anonymize your personal data. You may request earlier deletion if you have legitimate grounds and no legal obligations prevent deletion.

While we primarily process data within Taiwan, some processing may occur internationally through our service providers. When we transfer personal data outside Taiwan, we ensure appropriate safeguards:

• Adequacy decisions by relevant authorities
• Standard contractual clauses approved by competent authorities
• Certification schemes and codes of conduct
• Specific derogations for particular situations

We conduct due diligence on all international service providers to ensure they maintain adequate data protection standards.

Our website uses cookies and similar technologies to enhance user experience and analyze website performance:

• Essential Cookies: Required for website functionality and security
• Analytics Cookies: Help us understand website usage and improve performance
• Functional Cookies: Remember your preferences and personalize experience

You can control cookie settings through your browser preferences. Disabling certain cookies may limit website functionality. We do not use tracking cookies for advertising purposes.

We may update this privacy policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. When we make significant changes, we will:

• Post the updated policy on our website with a new effective date
• Notify existing clients via email about material changes
• Maintain previous versions for reference when legally required
• Provide additional notice for changes requiring new consent

We encourage you to review this privacy policy regularly to stay informed about how we protect your information.